- CERTIFICATIONS: MCP, ATC, Mass Board of Education Certification
for Technical Schools
- PROFESSIONAL ORGANIZATIONS: Secretary Greater Boston AutoCAD Users
Group 1988-1991
- CIVILIAN SECURITY CLEARANCE 1986
EDUCATION
CLARK UNIVERSITY CCI, Client Server Developer Certificate Program
LEXICON SYSTEMS, Course in SGML
STREAM INTERNATIONAL, Training in NT3.51 Server, MS Mail, Win95, Outlook
UNIVERSITY OF LOWELL, Undergraduate courses in Music and Math
NORTHEASTERN UNIVERSITY, Undergraduate courses in Chemistry
PROFESSIONAL EXPERIENCE
| WEBPATH, Cambridge, MA |
Web Designer/Developer |
7/01 to Present |
Provide original web site design, digital photography and composition,
development and deployment using HTML, VB, SQL, ASP, JavaScript, VBScript,
Dreamweaver, Homesite and Ultradev and connections to ACCESS Database.
Setup LAN with desktop PCs and laptops in peer-to-peer network with 2000
Pro, Win 95 and Linux and printer. Provide telephone, online and on site
ongoing support for web clients as required.
| INCERT SOFTWARE CORP, Cambridge, MA |
Technical Support
Engineer |
1/01 to 6/01 |
Supported C++ and VB debug application software on 24 x 7 basis via telephone
and e-mail for pre and post sales clients. Installed Pivotal Knowledge
Management system. Assisted in Planning Technical Support infrastructure.
Tested applications for QA tracking bugs in TestTrack defect tracking
system.
| IDIOM, INC., Waltham, MA |
Technical Support
Engineer |
6/00 to 1/01 |
Supported web globalization and localization software in UNIX (Solaris)
environment.. Trained clients. Qualified and tested client issues &
distributed defect patches. Setup UNIX based database. CRM database. Evaluated
and deployed Pivotal's Relationship 99 CRM. Chaired internal hand-off
meetings between Professional Services Technical Support.nical Support.
| APPLIX, INC., Westborough, MA |
Customer Support
Engineer |
3/99 to 6/00 |
Supported Client/Server CRM Software via telephone and e-mail. Tested
customer databases against table anomalies and ODBC connection problems.
Responsible for troubleshooting and resolution of enterprise wide software
application. Wrote documentation (technical tips) for in-house or customer
use.
| DATAWARE, INC., Cambridge,
MA |
Customer Support
Rep/QA Engineer |
7/97 to 3/99 |
Supported CD-ROM data write/retrieval software for db warehousing and
electronic publishing. Trained customers on use of applications. Tested
new builds of SGML application software. Tested large database applications
for customers using applications and source data. Designed and managed
Support Web site. Created Access defect tracking database.
| STREAM, Canton, MA |
Network Support
Representative |
1995 to 1997 |
Provided telephone support for enterprise wide e-mail systems for Microsoft
Mail Server and Outlook Client. Received training in NT Server and Windows
95 and Outlook Client. Earned Microsoft Certification in MS Mail Server.
Provided training in Microsoft applications
| WOMEN'S TECHNICAL, Boston, MA |
CAD Instructor |
1991-1994 |
Taught drafting and Computer Aided Design and Managed computer labs for
900 hour course in Drafting Technology
